TENNIS CENTER POLICIES
Registration – Registration for tennis classes at Samuell Grand Tennis Center can be made on-line at www.samuellgrandtennis.org, through our pro shop located at 6220 E Grand Ave, Dallas, TX 75223 or over the phone at (214) 670-1374. Class fee must be paid in full at time of registration.
Refunds – Participants may request refunds for classes up to three (3) business days before the program’s first class.
Medical refunds requested prior to the start date of the course/program will be granted in full with a doctor’s note. A doctor’s note must be presented for all medical refunds to be granted. A pro-rated refund will be granted for medical refund requests received during the course/program.
Inclement weather and makeups – Any cancellations due to bad weather will be announced via Facebook (@samuellgrandtennis), and by calling the pro shop, if you are unsure if your class will be meeting. 24 hour notice is required before attending a make-up class. Classes missed for personal reasons may be made up in the same manner as bad weather make-ups with a limit of one (1) makeup per session.
Holidays – Classes generally do not meet on legal holidays and school holidays. To be sure about your class schedule, please check with the desk.
Drills and Clinics – All drills and clinics must be paid in full at time of registration.
If a drill has only 2 players registered, the time will be shortened to one (1) hour.
If a drill has only 1 player registered, the time will be shortened to 30 minutes.
Teaching Baskets – May not be used unless approved by staff.
Reservations can be made up 2 days in advance.
Payments for reservations are due prior to play
You must cancel your court reservation by 24hours before your reservation. If you fail to do so, no reimbursement will be made
Only one reservation per person per day may be made
You must check with the front desk and only with permission you can switch courts.
Reservations must be made for 1.5 hrs.
The person making the reservation must show up and claim the court at the front desk
Reservations are for A tennis court, specific courts are not guaranteed
Court reservations are forfeited after 15 minutes of schedule play if you do not show!
Court cancellations – You must cancel your court reservation 24hrs before the evening before your reservation. If you fail to do so, the player who made the booking will be charged the rate of court regardless of whether the player is a member or ball machine pass holder. Failure to pay may result in a suspension of membership or loss of reservation privileges until the fee is paid. Courts may be cancelled online or by calling the pro shop at (214) 670-1374.
Ball machine cancellations – You must cancel your ball machine reservation 24hrs before your reservation. If you fail to do so, the player who made the booking may be charged the rate of the ball machine regardless of whether the player is a member or ball machine pass holder. Failure to pay may result in a suspension of membership or loss of reservation privileges until the fee is paid.
Private lesson cancellations – You must cancel your private lesson 24hrs prior to your private lesson or you will be charged the full amount for the lesson that was booked.
Alcohol consumption is prohibited on facility property.
Glass containers are prohibited on the courts.
Trash is to be placed in the provided containers.
Smoking is prohibited at Samuell Grand Tennis Center and on park property.
No game other than tennis is to be played on the courts.
Excessive noise, racquet throwing and profanity are strictly forbidden.
Persons/spectators not playing tennis are to remain outside the fence for their own protection and liability reasons.
Tennis Instruction – Pass holders or guests are not permitted to bring a tennis instructor from outside Samuell Grand for instruction purposes unless permission is granted from General Manager / Regional Manager.
Discounts – Member discounts of 10% apply to adult classes and drills, select private lessons and some non-sale retail items.
Advance bookings – No consistent advance bookings for any groups unless arranged with the General Manager or Tennis Director. Only one (1) court may be reserved per person.
If we have a rain out, when can we do the make-up class?
Classes can only be made up within the same session.
Can I reserve the courts online?
Yes you can book classes online on our website.
Can I get my racquet strung there? And how long does it takes to get it done?
Yes you can. We have the best stringing machine on the market and a certified racquet technician on staff who will string your racquet and make repairs, such as grommet replacement, grip build ups and even lead tape balancing. Racquets are strung within 72hrs with 24hr turn around time available.
Do I need to be a member to use the courts?
No, everyone is welcome at Samuell Grand Tennis Center! Memberships available but not required.
Is there a dress code?
No denim, tennis shoes required, shirt must be worn at all times.